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Our Leadership Team

With over four decades of state and local tax experience, our leadership team has held positions such as deputy assessor, director of state & local taxes for a Fortune 500 company, and senior state & local tax positions within the former “Big Four“ accounting firms.

Chris E. Glidewell

Founder & Managing Partner

Chris Glidewell is a state and local tax professional with extensive experience in sales, use, occupancy, and property taxes. Mr. Glidewell also has extensive experience in mergers and acquisitions. As the former Director of State and Local Tax for Starwood Hotels and Resorts, he was responsible for transitioning all state and local tax matters relating to the $14 billion acquisition of ITT/Sheraton, the $2.5 billion merger of Westin Hotel Company, and the $3 billion disposal of Caesars World gaming operations.

Prior to joining Starwood, Chris Glidewell was a Senior Manager with KPMG where he served as a Member of the National Property Tax Steering Committee and was in charge of technology, new services, and products. Additionally, Mr. Glidewell was directly responsible for the Arizona, Utah and Nevada practices. Prior to KPMG, Mr. Glidewell was the West Area Practice Leader for property tax at Ernst & Young, LLP and worked for the Maricopa County Assessor’s Office as a Deputy Assessor.  Chris continues to develop on-going relationships with an impressive roster of clients and associates. Mr. Glidewell is a member of the Institute for Professionals in Taxation (IPT), the Texas Association of Property Tax Professionals (TAPTP) and the International Association of Assessing Officers (IAAO).

Christopher Glidewell


Christopher Glidewell is a Principal at Pivotal Tax Solutions and oversees corporate operations. A licensed attorney, Mr. Glidewell has extensive experience working in the areas of real property, personal property and credits and incentives. Christopher has experience negotiating property tax settlements and arguing property tax cases before administrative boards in many jurisdictions across the country. As a licensed or registered agent in Arizona, Texas, and Los Angeles County, CA, he is a member of the Texas Association of Property Tax Professionals (TAPTP) and the Missouri Bar Association.  Furthermore, as a member of the Institute for Professionals in Taxation (IPT), Christopher has successfully completed the organization’s property tax training program which includes both real property and personal property taxation schools.

Howie Jacobsen

Director, Indirect Taxes

Howie Jacobsen is a state and local tax professional with over 30 years of experience in indirect taxes. Previous to joining Pivotal, Mr. Jacobsen served as Director – Indirect Taxes for GoDaddy. During his tenure he was responsible for all domestic and international filings of indirect taxes and due diligence for all mergers and acquisitions.

Prior to joining GoDaddy, Howie served as Director – Indirect Taxes for Insight Enterprises, where he was responsible for all domestic and international indirect tax filings, as well as procuring multiple indirect tax sharing agreements that generated over $3 million in funds for Insight. Mr. Jacobsen has also worked as a State and Local Tax Manager for Ping, handling all aspects of indirect taxes for the privately held company. He held the same role at KPMG, serving as a lead consultant for national clients, solving complex indirect tax issues that resulted in significant tax savings through refunds, reductions of audit assessments and strategic tax planning.

A graduate of Minnesota State University, Mr. Jacobsen holds a degree in Finance, and a Post Graduate degree from Arizona State University in Accounting. He is a member of the Institute for Professionals in Taxation (IPT).

Wayne Tannenbaum

Senior Manager, Real Property

Wayne Tannenbaum is a Senior Manager over Pivotal Tax Solution’s Real Property team. Wayne offers nearly two decades of experience in real estate valuation and appeal work. Wayne has experience negotiating property tax settlements and arguing property tax cases before administrative boards in many jurisdictions across the country. Prior to joining the firm in 2011, Wayne was active in performing due diligence analysis on real estate development projects, including evaluating value-add opportunities. He developed relationships with real estate professionals, contractors, property owners, and investors which has benefited him with his current practice. His years of commercial real estate knowledge and experience combined with his ability to forge relationships with clients and jurisdictional authorities contribute to his ability to resolve complex property tax issues for our clients. Wayne is a graduate of California State University Northridge (CSUN) and a member of the Institute of professionals in Taxation (IPT) and Texas Association of Property Tax Professionals (TAPTP).

Austin Glidewell

Senior Manager

Austin Glidewell’s career has evolved over a series of leadership roles focused on real estate investing through acquisitions and portfolio management. Mr. Glidewell began his career by working with both private equity and finance firms in which he was tasked with overseeing more than a half-billion dollars in commercial and residential assets. Mr. Glidewell holds a leadership role with Pivotal in which he manages the consulting and analyst teams. In addition, Mr. Glidewell plays a vital role in the execution of company strategy and operation.

Austin graduated with a bachelor’s degree from Arizona State University and received his law degree from Arizona Summit Law School. Austin is a member of the Institute for Professionals in Taxation (IPT) and the Texas Association of Property Tax Professionals (TAPTP).

Shaunna Smith

Senior Manager, Client Relations

Shaunna Smith is a property tax professional with over 20 years of business administration experience with 10 of those years in real estate. Ms. Smith joined Pivotal Tax Solutions in 2012 where she oversees the client relations team.

Shaunna values and understands the importance of engaging with our clients to deliver a superior service experience. She makes it her priority that our clients are fully aware of all aspects of Pivotal’s services, provides quarterly reports on appeal progress and results, analyzes data and ensures it’s accurate and understandable, as well as furnishes clients with a detailed budget and accrual information. Ms. Smith is experienced and knowledgeable of the valuation and appeal process in hundreds of jurisdictions nationwide. She understands that dedication to client relations brings opportunities to expand business relationships. Shaunna is a member of the Institute for the Professionals in Taxation (IPT).

Allan Ricks

Financial Controller

Allan Ricks, CPA, serves as the Financial Controller for Pivotal Tax Solutions.  Allan brings nearly 40 years of financial management expertise to our firm.  Allan’s education at Brigham Young University (BS, Accounting) prepared him well for a career in finance. With a progressive background of duties and responsibilities, Allan’s employment history includes tenure at the corporate level with Honeywell, Marathon Steel and Simula Aerospace (BAE), as well as private practice CPA and consulting firms.

In addition to his accounting and financial management skills, Allan has ADP/Payroll experience as well.  This skill set suits him well in his additional role as our firm’s head of Human Resources.

Allan’s broad knowledge base, analytical skills and attention to detail make him an invaluable member of the Pivotal team.

Scott Boad

Director of Business Development

Scott Boad is the Director of Business Development at Pivotal Tax Solutions.  He is a seasoned sales and business management professional with nearly 25 years of experience in real estate, and 15 years in the property tax space. Scott’s career in property tax spans the sales spectrum.  Prior to joining Pivotal Scott helped build and lead extremely successful sales teams for 2 of the largest national multi-office tax practices. His experience encompasses software, outsourcing and consulting services for real estate, personal property, industrial assets, and other components of state and local tax practice

As a firm believer in relationship-based selling, Scott is a staunch advocate and former Coach of the Dale Carnegie principles. Caring for his clients and delivering what he promises is a hugely important facet of Scott’s character.  He always strives to increase his value to his clients, and clients to be. Scott’s membership in the Institute for Professionals in Taxation affords him the opportunity to learn from industry experts, and has allowed him to complete many professional education credits to augment his knowledge of state and local taxation.

Dan Baldwin

Manager of Business Development

Dan Baldwin is a tenured sales professional in the state and local tax space with nearly 15 years of experience in business development and leadership with some of the largest companies in the industry.  His career started with what was to become the most successful property tax software on the market.  As his knowledge grew, so too did the options that he offered to his customers.  Dan brings to his prospects and clients a history that includes a working knowledge of virtually every type of property tax solution, software, outsourcing, and consulting for real estate, business personal property, and complex industrial assets.

Dan has created an outstanding reputation in the marketplace as a client-centric man of integrity.  He takes a very thorough and patient approach to introducing clients to services and products to best understand how he can provide value.  A long-time member of the Institute for Professionals in Taxation (IPT), Dan’s dedication to creating solid long-lasting relationships in the property tax industry has made him hugely valuable for our firm.


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